Case studies

Two systems, and the
relationships that led to them

Most of my work is training and workflow consulting. These are the two engagements where a custom build turned out to be the right answer — and how each one came about.

Workshop & Expansion In Production
Consolidated Publishing Company

A place for sales reps to practice

I was brought in to run AI workshops for Consolidated Publishing's teams. Sitting with the sales group, one problem kept surfacing: representatives had nowhere to rehearse difficult conversations. Practising on colleagues costs goodwill and does not scale.

SAL-E gives them somewhere to practise objection handling and pitch delivery on their own schedule, with coaching feedback after every session. It came out of the training relationship, not a software pitch.

3 Training Modes
24/7 Available
Automated Coaching Feedback

Technical detail: a multi-agent system of 10 agents across three modes, with voice practice via ElevenLabs and sessions auto-logged for manager review. Built in three weeks on no-code platforms.

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Justified Custom System In Production
Charlotte independent school

Triage that happens before the inbox is opened

A senior leader at an independent K–12 school was personally sorting a high volume of email every day — deciding what mattered, what could wait, and what needed a reply, one message at a time.

The system reads incoming mail, categorizes and prioritizes it, and drafts responses in their voice for review. Nothing is sent without approval. It was designed to move the sorting work off the leader's desk and into a dashboard they can scan.

8,000+ Emails Processed
99.8% Processing Success
Zero Errors Since March 4

What these numbers measure: system performance — messages handled end to end without a processing error. Running autonomously since February 2026.

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